Frequently Asked Questions

Frequently Asked Questions

Ordering & Products

What are shoe charms?
Shoe charms are fun, decorative accessories that can be attached to shoes, bags, backpacks, and other items with holes or compatible surfaces. They're a great way to personalize your belongings!

Can I order custom charms?
Yes! We love creating custom designs. Visit our Custom Orders page to learn more about the process.

How do I attach charms?
Most of our charms have a simple push-through design that clicks securely into place. They're easy to attach and remove whenever you want to change up your style.

Shipping & Delivery

Do you ship throughout New Zealand?
Yes! We ship to all areas of New Zealand.

How long does shipping take?
Standard shipping typically takes 3-7 business days within New Zealand. You'll receive tracking information once your order ships.

Do you offer international shipping?
Currently, we focus on serving customers within New Zealand.

Returns & Exchanges

What is your return policy?
We want you to love your charms! If you're not satisfied, please contact us within 14 days of receiving your order to discuss returns or exchanges.

Can I exchange a charm for a different design?
Yes, as long as the charm is unused and in its original condition. Contact us to arrange an exchange.

Care & Maintenance

How do I clean my charms?
Gently wipe with a damp cloth. Avoid harsh chemicals or abrasive materials that could damage the design.

Still Have Questions?

We're here to help! Contact us and we'll get back to you as soon as possible.